Frequently Asked Questions

1. Why Hasn't My Order Arrived?
2. Why Can't I Login?
3. How do I Collect Loyalty Points?
4. What is an E Cigarette?
5. What is an E Liquid?
6. Is it Safe to Smoke an E Cigarette?
7. Why is it so expensive to vape?

1. Why Hasn't My Order Arrived?
We and our partners send orders out using recorded delivery via Royal Mail and your order is tracked via their Track and Trace service. We aim to get the product to you next day, but If your order hasn't arrived after three working days let us know at support@monstervaping.com and we'll try and track it down.

 2. Why Can't I Login?
You may have ordered from us in the past, and need to find your password. Try the "Forgot Your Password?" function on the login page to reset your password. Having done this please try and login again. This process sorts access in 80% of cases, but if you still can’t get to your account, please contact us at support@monstervaping.com and we’ll try and help.

3. Can I Collect Loyalty Points?
We’re working on a loyalty program right now. We’re thinking about opening it out so you can enjoy lots of different benefits on top of discounts on future products. Watch this space!

4. What is an E Cigarette?
Vaping uses a device to heat a flavoured liquid which creates a vapour which is inhaled and exhales much as smoke from a cigarette. This device is generally made up of a battery and coil which is called an E Cigarette. If the effect is much the same as smoking, why swap? Because combusting tobacco creates a huge number of chemicals and toxins that are fed into the body. Vaping is much safer. See 5 Reasons to Vape for more information. You can find brands we trust here.

5. What is an E Liquid?
E Liquids or Juices are generally made from a clear, tasteless, odourless base fluid called propylene glycol. It sounds awful, but it in completely non-toxic and has been used in food production and preservation for decades. Into this base is added flavours like tobacco, fruits, chocolate, menthol and if desired varying levels of nicotine. There are absolutely loads of different flavours to suit every taste. Here are some brands we like.

6. How safe is vaping?
Do you recall those bleach ads on TV that say the product “kills 99.9% of all germs”? The reason they don’t say 100% is because science can’t determine if there are germs we don’t know anything about. We’re in much the same situation with vaping. There have been many studies that point out the improvements to vapers health when they switch from smoking, but we’ve only been vaping for the last few years. That said, vaping is built around a non-toxic liquid used in food production while we know that smoking introduces chemicals like Tar, Arsenic, Lead, Formaldehyde into your body. If it walks like a duck, and quacks like a duck…it’s a duck. Smoking is bloody deadly. Vaping looks a much safer bet.

7. Why is it so expensive to vape?
Seriously? You think nothing of spending £300 a month on cigarettes, but think £60 for a diamante encrusted tank that will last you a year is expensive? If you swap from smoking cigarettes to vaping you are going to save so much money. Check out our 5 Reasons to Vape, and then take a look at our starter kits.